AK recruitment is partnering with a leading Outsourcing/BPO consultancy who is seeking to onboard an Danish Customer Service Representative for their Barcelona office. As a Customer Support Advisor, you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening, responding, and ensuring a consistently high level of customer service across email and phone interactions.
Your Role
As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.
Your Qualifications
Danish C2 level and advanced English
Excellent communication and interpersonal skills both written and spoken
User friendly PC skills: Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality
A positive, motivated mindset will help you deal with some tricky customer problems.
Goal-oriented work approach
An open mind to changing priorities and business processes.
Affinity with Accommodation Platforms
Experience within customer service or contact centre environments will be valued.
Availability to work from the office and from home (within 100km of the office)
The Offer
Feel Good – program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
Free private health insurance if interested when getting a permanent contract.
Flexible remuneration in nursery school transport if interested after the probation period.
A multicultural and international working environment
Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
Free coffee every day and free fruit once a week
Be part of an exciting industry leading department with great opportunities to learn and grow your career
3 weeks of Initial training and continued personal coaching
Benefits
Close to the beach
Flight costs reimbursed
Great base salary
Multicultural Team
Progressive company culture
Sunny weather
Temporary accomodation
